Terms of engagement

Who provides the service

Services are provided by IFKEES LTD, registration number (EIK) 208715371, VAT number BG208715371, registered at Skat Blvd. 1, fl. 5, ap. 13 E, 8256 Sveti Vlas, Bulgaria. The VAT number can be verified in the European Commission VIES register in a few seconds. Delivery is the personal responsibility of Konstantin Romanov. Contact is by email at info@ifkees.com. There is no telephone line on this site by choice. A written first contact is one that can be answered properly, and it leaves both sides with a record.

Who these terms are for

The services are offered business to business. If you contract as a consumer rather than in the course of a trade or profession, the mandatory consumer protection rules of your country of residence continue to apply and nothing on this page limits them.

What the price covers

The stated price applies to the scope described for that package. The exact scope, the schedule and the final figure are confirmed in writing before any work starts. Work beyond the agreed scope is handled as an addendum, priced and agreed before it is built. You will never receive an invoice for work you did not approve.

How a project runs

• We go through your goals and agree the technical scope, the schedule and the fixed price in advance.
• Work begins once the agreement is in writing and the agreed deposit has been received.
• The build is delivered on a private staging link for you to review and test.
• After launch you receive full ownership, administrator access, documentation and warranty support.

Payment and invoicing

Invoices are issued by IFKEES LTD in accordance with EU law. Standard project terms are 50% before the start and 50% after successful final handover and deployment. Invoices are issued in euro and paid in euro. Payment is due 14 days from the invoice date unless agreed otherwise in writing. Late payment carries statutory interest, and work on the project pauses until the invoice is settled.

VAT

For services of this kind supplied to a business, the place of supply is where the customer belongs, so Bulgarian VAT is not charged and the customer accounts for the tax locally. What that means in practice:

• Your business is VAT-registered in another EU member state: the invoice is issued under the reverse charge, Article 196 of Directive 2006/112/EC, with 0% VAT. You account for the VAT and reclaim it in the same return, so there is no additional cost and no cash tied up.
• Your business is in the EU but not VAT-registered: in most member states, receiving a service from a supplier in another member state obliges you to obtain a VAT identification number and to declare the VAT yourself at your local rate. Without a registration that allows deduction, that VAT is a real cost rather than a pass-through. The thresholds, the deadlines and the rate differ from country to country, and this page cannot state them for all of them. Tell me your country early and the amount goes into the first quotation so it is budgeted from the start.
• Your business is outside the EU: the supply is outside the scope of EU VAT and no VAT is charged. Any import or withholding obligation in your own country is yours to handle.

This is not tax advice. Please confirm the position for your own situation with your accountant.

Your material and its effect on the schedule

Copy, images, product data and access credentials are supplied by you on the dates set in the schedule. Waiting for material is the most common reason a project slips, so it is planned for rather than treated as an exception. A delay on your side moves the agreed handover date by the same number of working days, and the price does not change because of it. If a project stands still for more than 60 days for want of material, it can be closed as delivered at the scope reached, and the remaining 50% invoiced.

Handover, acceptance and warranty

The finished work is presented on a staging link for acceptance. You have 10 working days to review it and raise objections in writing; if nothing is raised in that period, the work is treated as accepted. A warranty then runs for 30 days on a business website, 45 days on a store and 60 days on a custom portal. Defects in the code I delivered are corrected in that period at no charge and ahead of other work. The warranty does not cover third-party changes to the code, changes made by you, hosting outages, or plugins installed after handover.

Ownership, access and standards

On full payment of the invoice you receive 100% ownership of all custom code, design files, database structure and project files created for your platform. You get unrestricted administrator access, with no hidden sections and no artificial limits. Everything is built strictly to the official WordPress and WooCommerce standards, so any qualified developer anywhere can maintain or extend it.

Ending the engagement

Either side may withdraw from the engagement in writing. The deposit covers the work done up to the date of termination. If the work done is worth less than the deposit, the unused part is returned within 30 days; if it is worth more, only the work actually done is invoiced, supported by a record of it. In both cases you receive the source code as it stands on that date. Nothing is held back as a bargaining chip.

Liability

I am responsible for the work matching the scope agreed in writing. Liability for damages is limited to the price of the engagement in question. There is no liability for indirect loss, lost profit, the availability or behaviour of third-party services such as hosting, payment gateways, couriers and third-party plugins, or for content and data supplied by you. This limitation does not apply to intent or gross negligence, and does not affect rights that cannot be excluded under the applicable law.

Governing law and disputes

The relationship is governed by Bulgarian law, the law of the supplier's seat, and disputes fall to the Bulgarian courts, unless the individual contract says otherwise in writing. That last part is not a formality. Where a client's purchasing rules require the law or the forum of their own country, say so during the quotation and it can be agreed in the contract. On the Czech market, where enough clients asked, the choice is already Czech law and Czech courts. Before any formal step, both sides try to settle the matter directly by email.

Communication

I handle project communication personally and answer as quickly as I can on European working days, Monday to Friday. Anything that arrives at a weekend or on a public holiday is answered the next working day. If you have a question about these terms, or need a formal contract that fits your company purchasing rules, write to info@ifkees.com.